To preserve the calm, privacy, and care that define each experience, we invite you to take the following conditions into account:
• Punctuality
We recommend arriving a few minutes before your appointment. In case of delay, the duration of the experience may be reduced to accommodate subsequent bookings, but the full service fee will still apply.
• Changes and cancellations
If you need to change or cancel your appointment, please let us know at least 24 hours in advance and we will offer you a new date. Cancellations made less than 24 hours in advance or no-shows will result in the loss of the appointment fee, unless there is a justified reason, which we will assess on a case-by-case basis. If we need to cancel, you can choose between a new date or a full refund. See all the details, including your right of withdrawal for online purchases, in our [link to privacy policy/link to privacy policy/link]. Return policy.
• Health and personalization
Before your experience, it's important to inform us of any medical conditions, injuries, pregnancies, allergies, or other circumstances that may require us to adapt the service. ARAYA's massages and rituals are focused on well-being and are not a substitute for assessment or treatment by a healthcare professional.
• Environment and devices
To fully enjoy the experience and respect the tranquility of the space, we invite you to keep your phone and electronic devices on silent or airplane mode during your stay.
• Respect and safety
We expect respectful treatment at all times towards the team, the facilities and other people present.
ARAYA reserves the right to refuse or interrupt service in the event of any disrespectful, aggressive, or inappropriate behavior. No conduct of a sexual nature or any behavior that compromises the safety, privacy, or well-being of the team or other individuals will be tolerated.
· Services performed
Each session is prepared and personalized individually. Once the experience has been completed, no refunds are issued, without prejudice to your rights as a consumer should any issues arise with the service.